Marketing Management English

Question. EMI is a marketing tool if _______________

Ans: It is very low


Question. Which one of the following may be classified as FMCG?

Ans: Tobacco products


Question. Buyer resistance in a sales deal can be overcome by means of

Ans: Arguing skills


Question. Best, important and the central activity of a business is known as its

Ans: Core competency


Question. The target group for home loans is

Ans: Individuals not owning any house


Question. Delivery channels means

Ans: Sales outlets


Question. Using a customer’s buying history to select them for related offers is known as

Ans: Cross selling


Question. The concept of selling is different from marketing and aims at profit maximization through

Ans: Increasing sales volume of quality products


Question. The segmentation of markets based on the gender of the customer is a type of

Ans: Demographic segmentation


Question. Mass communication with customers or potential customers, usually through paid public media is known as

Ans: Advertising


Question. A ‘Call’ means

Ans: Contacting a prospective customer


Question. ‘Prospect’ means

Ans: A likely buyer


Question. KYC means

Ans: Keep your Credit Card


Question. Good customer service is an extended arm of

Ans: Service marketing


Question. A company’s ability to perform in one or more ways that competitors cannot or will not match is known as its

Ans: Competitive advantage


Question. An audio or video advertising announcement usually presented on television, radio or in a movie theater is called

Ans: Publicity


Question. Electrical goods such as TVs, videos, stereo systems etc., used for home entertainment are known as

Ans: Brown Goods


Question. A very large market segment or wide collection of smaller segment is called

Ans: Mass market


Question. Customer retention can be ensured by

Ans: Personalized services


Question. The target group for a car loan is

Ans: A family with more than 2 members


Question. Standard marketing practices include

Ans: Lowering the selling price


Question. Market segmentation means dividing

Ans: The market, as per the tastes and needs of different groups


Question. The process of discovering patterns and relationships using the available customer data to reveal what customers want and how they act is known as

Ans: Data mining


Question. Telemarketing means

Ans: Marketing through telephone calls


Question. Motivating customers to buy upgraded products when they had intended to buy something of lower value is known as

Ans: Upselling


Question. The modern marketing concept asserts that ‘marketing’ starts with the product idea and ends with

Ans: Customer satisfaction


Question. One of the following is not required in a good sales person. Find the same

Ans: Sympathetic approach


Question. List of people who do not wish to receive telemarketing calls is

Ans: Do not call list


Question. Marketing of goods experimentally in several carefully selected areas before releasing them on a wide scale is known as

Ans: Test marketing


Question. Motivation in marketing means

Ans: Inspiring sales persons to sell more


Question. Setting price of a product based on the buyer’s perceptions of value rather than on the seller’s cost is known as

Ans: Value based pricing


Question. Which one of the following best describes the term ‘Negative Demand’?

Ans: Consumers dislike a product and may even pay to avoid it


Question. Leads for canvassing home loan accounts can be obtained from

Ans: Individuals building one’s own house


Question. Internet Banking can be popularized by way of

Ans: Better technology


Question. Uncertain outcomes involving the market for goods and services, such as the possibility of price declines or increases, changes in consumer preferences and/or changes in the nature of competition is called

Ans: Market risk


Question. Good competition helps in

Ans: Improved customer service


Question. The systematic gathering, recording and analyzing of data with respect to a particular market is known as

Ans: Marketing research


Question. The most common source for leads generation for any company is

Ans: Yellow pages


Question. Marketing is required in banks due to

Ans: Globalisation


Question. Marketing is

Ans: A collective process


Question. Marketing should be resorted

Ans: Depends on the product


Question. HNI means

Ans: High network individual


Question. Marketing strategies means

Ans: Plan for effective marketing,Type of marketing style,Market demands


Question. Market plan is

Ans: A comprehensive document for marketing strategies


Question. The meaning of digital marketing is

Ans: Selling through internet


Question. Target group means

Ans: Group of people likely to buy the identified product


Question. The target group for Home Loans are

Ans: Salaried person,Businessman,Professionals

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