Marketing Management English
Ans: It is very low
Question. Which one of the following may be classified as FMCG?
Ans: Tobacco products
Question. Buyer resistance in a sales deal can be overcome by means of
Ans: Arguing skills
Question. Best, important and the central activity of a business is known as its
Ans: Core competency
Question. The target group for home loans is
Ans: Individuals not owning any house
Question. Delivery channels means
Ans: Sales outlets
Question. Using a customer’s buying history to select them for related offers is known as
Ans: Cross selling
Question. The concept of selling is different from marketing and aims at profit maximization through
Ans: Increasing sales volume of quality products
Question. The segmentation of markets based on the gender of the customer is a type of
Ans: Demographic segmentation
Question. Mass communication with customers or potential customers, usually through paid public media is known as
Ans: Advertising
Question. A ‘Call’ means
Ans: Contacting a prospective customer
Question. ‘Prospect’ means
Ans: A likely buyer
Question. KYC means
Ans: Keep your Credit Card
Question. Good customer service is an extended arm of
Ans: Service marketing
Question. A company’s ability to perform in one or more ways that competitors cannot or will not match is known as its
Ans: Competitive advantage
Question. An audio or video advertising announcement usually presented on television, radio or in a movie theater is called
Ans: Publicity
Question. Electrical goods such as TVs, videos, stereo systems etc., used for home entertainment are known as
Ans: Brown Goods
Question. A very large market segment or wide collection of smaller segment is called
Ans: Mass market
Question. Customer retention can be ensured by
Ans: Personalized services
Question. The target group for a car loan is
Ans: A family with more than 2 members
Question. Standard marketing practices include
Ans: Lowering the selling price
Question. Market segmentation means dividing
Ans: The market, as per the tastes and needs of different groups
Question. The process of discovering patterns and relationships using the available customer data to reveal what customers want and how they act is known as
Ans: Data mining
Question. Telemarketing means
Ans: Marketing through telephone calls
Question. Motivating customers to buy upgraded products when they had intended to buy something of lower value is known as
Ans: Upselling
Question. The modern marketing concept asserts that ‘marketing’ starts with the product idea and ends with
Ans: Customer satisfaction
Question. One of the following is not required in a good sales person. Find the same
Ans: Sympathetic approach
Question. List of people who do not wish to receive telemarketing calls is
Ans: Do not call list
Question. Marketing of goods experimentally in several carefully selected areas before releasing them on a wide scale is known as
Ans: Test marketing
Question. Motivation in marketing means
Ans: Inspiring sales persons to sell more
Question. Setting price of a product based on the buyer’s perceptions of value rather than on the seller’s cost is known as
Ans: Value based pricing
Question. Which one of the following best describes the term ‘Negative Demand’?
Ans: Consumers dislike a product and may even pay to avoid it
Question. Leads for canvassing home loan accounts can be obtained from
Ans: Individuals building one’s own house
Question. Internet Banking can be popularized by way of
Ans: Better technology
Question. Uncertain outcomes involving the market for goods and services, such as the possibility of price declines or increases, changes in consumer preferences and/or changes in the nature of competition is called
Ans: Market risk
Question. Good competition helps in
Ans: Improved customer service
Question. The systematic gathering, recording and analyzing of data with respect to a particular market is known as
Ans: Marketing research
Question. The most common source for leads generation for any company is
Ans: Yellow pages
Question. Marketing is required in banks due to
Ans: Globalisation
Question. Marketing is
Ans: A collective process
Question. Marketing should be resorted
Ans: Depends on the product
Question. HNI means
Ans: High network individual
Question. Marketing strategies means
Ans: Plan for effective marketing,Type of marketing style,Market demands
Question. Market plan is
Ans: A comprehensive document for marketing strategies
Question. The meaning of digital marketing is
Ans: Selling through internet
Question. Target group means
Ans: Group of people likely to buy the identified product
Question. The target group for Home Loans are
Ans: Salaried person,Businessman,Professionals
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